Frequently Asked Questions

Before Ordering

Who are you?

FocalBrand.COM is one of the largest online electronics wholesale website for Consumer electronics and other innovative products. It's a new way to buy products at wholesale price online. Our company was established with the sole purpose of providing quality product at right price to you and to help you keep pace with the daily changing electronic product trend, provide. our customers with easier & quicker business.

Of course there are other online wholesalers who offer products similar to ours. Why are we different? That is easy:

  • Top quality products at affordable prices.
  • Our products are in a wide range : Digital products, Computer peripherals, Mobile accessories, Game accessories, Apple accessories.
  • FAST shipping. Most of the orders will be shipped within 24 - 72 hours after receipt of payment.
  • Prompt professional customer service. Your questions and concerns are important to us!
  • We constantly update our online catalogue to bring you the best selection.
  • We offer great discounts to our bulk buyers.
  • We provide ongoing assistance. We want you to come back again and again.
  • We accept HSBC, western union, money gram as payment.
  • We provide extra care to each and every customer who order from us!!!

With our special business partnership with many Chinese manufacturers who in turn provide us with high quality products as cheaper price and make sure that they provide the after service of the product in case if there is any return. Most of the companies and the people involved have more than 10 years experience in the field of manufacturing. Thanks to our professional R&D team and in-house designer, we are flexible and innovative to support our overseas customers with OEM and ODM projects and so far built up a good reputation among customers not only for competitive prices, fast delivery but efficient quality services as well.

Company Profile

Affiliated to Meritlong (HongKong) Limited and Located in Shenzhen, China. Shenzhen Meritlong Limited was founded with basic concept as Team, Vision and Creation, we are a professional manufacturer of electronics products: Digital Products, Game Accessories, Computer Peripherals and Mobile Phone Accessories.

Our Experience

Since the foundation, we have obtained indepth experience in ODM & OEM operation, and get ISO-9001 qualified. Now Our products are exported to Europe, United States, South America, Africa,Oceania , Middle East, Asia and so on. We are currently working with numerous well-known OEM companies in China.

Quality

After various of sucess and lessons in manufacturing, we are able to assure customers with excellent product performance, timely shipment and competitve prices for any quantities.

Effort

With growth of the company, our engineering team is keeping effort to seek low cost, good quality, and satisfying service, which enables FocalBrand ready for challenge and opportunities.

Pictures from our factory

FocalBrand.COM Factory Picture FocalBrand Factory Picture FocalBrand Factory Picture

How to find the items i want on the website?
There are some ways for you to find the products you want on our website as follows:
1. Search it by keywords.
2. Search the items in the Wholesale Categories.
If you are still unable to find the item you want through the above ways, you can contact our sales and they will help you.

Do you have MOQ (Minimum Order Quantity)?
For most of our goods, no MOQ is required! You can order any quantity you like. But for certain goods, we have MOQ. You can see the MOQ on the product detail page.

After Ordering

The item I received is defective. Can I return it for a refund?
All items on FocalBrand Store will be conducted quality inspection before delivery. If you carefully inspect the item you received and find that it is defective, you can ask for a return request. After getting a clear return authorization, you may return the item for a refund.


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